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We are here to help you create your dream home. Reach out to us for support, design advice, or order inquiries.

Frequently Asked Questions

We are proud to offer free standard shipping to the contiguous United States on all orders over $999. For larger furniture items (sofas, dining tables, beds), we strongly recommend our premium White Glove Delivery service. For a flat fee of $149, our team will bring the item into your room of choice, assemble it completely, and remove all packaging materials, leaving your home spotless and ready for living.

We want you to love your Monvera pieces. If you are not completely satisfied, we accept returns within 30 days of delivery. To be eligible for a full refund (minus return shipping costs), items must be in their original condition and packaging. Please note that custom-made or "final sale" items cannot be returned. Contact our support team to initiate a return authorization.

In-stock items typically ship within 3-5 business days. Once shipped, transit times range from 5-10 business days depending on your location relative to our Chicago warehouse. For custom upholstery or made-to-order items, production times vary between 8-12 weeks. You will receive a tracking link via email as soon as your order leaves our facility.

Yes, we stand behind the quality of our craftsmanship. All Monvera Furniture products come with a comprehensive 1-Year Manufacturer’s Warranty covering defects in materials and workmanship. This includes issues with structural frames, springs, and joinery. Normal wear and tear, fabric piling, or damage from improper use is not covered.

Absolutely. We understand that seeing and feeling the material is crucial when buying furniture online. You can order a free swatch kit for any of our sofas or upholstered beds. Simply click "Request a Swatch" on the product page, select your desired colors, and we will mail them to you within 48 hours via priority mail.

Yes, we believe quality design should be accessible. We have partnered with Affirm and Klarna to offer flexible payment plans. You can choose to pay in 4 interest-free installments or monthly payments over 6, 12, or 24 months for larger purchases. Simply select your preferred financing partner at checkout to view your eligibility.